đź“„ Privacy Policy
Company: Journey Technologies Ltd
Website: https://StartJourney.co.uk
Journey Technologies Ltd is committed to protecting your personal data and privacy. This policy outlines how we collect, use, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
Journey Technologies Ltd
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom
Email: JourneyclinicUK@gmail.com
Company Registration Number: 16483052
2. What Data We Collect
We may collect and process the following:
- Identity Information: Name, date of birth, address
- Contact Information: Email, phone number
- Medical Data: Health history, weight, prescriptions, consultation records
- Financial Data: Payment details (processed securely through third-party providers)
- Technical Data: IP address, browser type, browsing behavior
- Communication Data: Emails, messages, customer service records
3. How We Use Your Data
We process personal data for:
- Conducting consultations and medical assessments
- Issuing prescriptions and coordinating with CloudRX
- Providing health advice and follow-ups
- Payment processing
- Legal and regulatory compliance
- Website analytics and marketing (with your consent)
4. Lawful Basis for Processing
We rely on the following legal bases:
- Consent: For optional communications and marketing
- Contract: To provide medical services
- Legal Obligation: For record-keeping and reporting
- Vital Interests: For protecting your health
- Legitimate Interests: To improve services and protect business operations
5. Sharing Your Data
We may share your data with:
- CloudRX (our pharmacy partner)
- Medical professionals affiliated with Journey
- Regulatory authorities when legally required
- Third-party processors (e.g., payment gateways, email platforms)
We do not sell your data.
6. Data Security
We use encryption, secure servers, and access controls to protect your data. Only authorized staff have access to sensitive information.
7. Data Retention
We retain your records for:
- 8 years after treatment ends (as per medical best practices)
- Or longer if legally required
8. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent
- Object to processing
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
- To exercise your rights, contact: JourneyclinicUK@gmail.com
9. International Transfers
Your data is stored and processed within the UK. If transferred outside the UK, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).
10. Cookies and Tracking
We use cookies for analytics and marketing. For details, see our Cookie Policy.
11. Updates to This Policy
We may revise this policy periodically. Material changes will be posted on our website and/or notified to you via email.